Courtain.fr quality charter
Quality service, a priority
We have observed a deterioration in the quality of service in France for several years, and we reject this practice! Customers and users have the right to a quality service, and providing it is our duty.
Courtain France is committed to providing you with quality service and products, which is why the team has developed a Quality Charter to which it is committed!
The entire team and employees will adhere to this Quality Charter.
Courtain.fr's commitments
- We will systematically provide you with an answer to your questions within 48 hours. You will see that we are committed to providing you with the best service, and you will see that we love our job, which is why you can count on our availability. Sharing our know-how and product knowledge with you is a real pleasure. You will be happy to inform you about the advantages and quality of the items that we have selected for you.
- You will notice that we make a point of ensuring consistency between the description of the items and their real nature. We are (just like you), buyers in everyday life, and we do not appreciate, (just like you), sellers who manipulate the content of their site and abuse your trust.
- The right to privacy on the Internet is a serious matter. Your personal data is only used to process your order, it is in no case transmitted to third parties or used in the sending of unsolicited mail. Our site is declared to the CNIL.
- You will receive your ordered items within the delivery times indicated in the T&Cs.
- We are committed to limiting the environmental and CO2 impact of our activities, whether they concern products, logistics or the management of our website.
- You will be refunded for items that do not satisfy you during the 7-day withdrawal period following receipt, or for any product defective upon delivery.
- Your security is at the heart of our concerns. To ensure that your purchase is carried out in the best possible security conditions, transactions are secured by SSL encryption (https:// closed padlock) and meet the requirements of very strict standards to protect you - under no circumstances are your credit card numbers stored or communicated to third parties.
- To improve your online shopping experience and for your convenience, we make sure to stay informed about the latest developments in e-commerce legislation and technologies.